Terms and conditions

General terms and conditions

The business relations between CUORE of Switzerland AG (hereinafter referred to as CUORE) and the customer shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of the order.


1. General information

These General Terms and Conditions apply to both consumers and companies. Consumers within the meaning of these GTC are natural persons with whom a business relationship is entered into without any commercial or independent professional activity being attributable to them. Entrepreneurs within the meaning of these GTCs are natural or legal persons or legal entities with whom a business relationship is entered into and who act in the exercise of their commercial or independent professional activity. Customers within the meaning of these GTCs are both consumers and entrepreneurs. Deviating conditions of the customer are not recognized and do not become part of the contract.


2. Order, conclusion of contract

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue. When purchasing via the online order form, the goods intended for purchase are stored in the shopping basket. Using the corresponding button in the navigation bar, the customer can call up the “shopping basket” and make” changes there at any time. After calling up the page “to checkout” and entering the personal data as well as the payment and shipping conditions, all order data are finally displayed again. By clicking the button “order now for a fee“ the customer places a binding order for the goods in the shopping basket. The confirmation of the receipt of the order (order receipt confirmation) follows immediately after sending the order and does not constitute an acceptance of the contract. CUORE may accept the order by dispatching the delivery. If CUORE cannot accept the customer's order, the customer will be informed of the unavailability.


3. Prices

The indicated prices include the legal value added tax plus the forwarding expenses.
We reserve ourselves to limit discount actions and coupon codes on certain articles or article groups.


4. Shipping costs

The shipping costs are not included in the price and depend on the shipping weight. The shipping costs are displayed in the shopping cart system when you place your order.


5. Delivery, transfer of risk

Deliveries are generally only possible to delivery addresses in Switzerland. CUORE is entitled to make partial deliveries, provided these are reasonable for the customer. If partial deliveries are made by CUORE, these additional shipping costs shall be borne by CUORE. The right of return and revocation does not exist for goods and products that were manufactured according to customer specifications. If the customer is an entrepreneur, the risk of accidental loss and/or accidental deterioration of the goods shall pass to the customer upon delivery or, in the case of sale to destination, upon delivery of the goods to the carrier, freight forwarder or other person designated to carry out the shipment. If the Buyer is a consumer, the risk of accidental loss and/or accidental deterioration of the goods sold shall not pass to the Buyer until the goods have been handed over, even in the case of sale by delivery to destination.


6. Payment

The payment of the products ordered in the online shop takes place via the following payment systems:

  1. Prepayment: In the case of prepayment by bank transfer, the goods will only be delivered once the payment has been credited to the CUORE account.
  2. PayPal


7. Personal data, data protection

All personal data will be treated confidentially. The data provided by the customer is used solely for the processing of the order process and dispatch and is passed on to transport service providers commissioned by CUORE. The customer permits the processing of personal and factual data in order to process the order process and dispatch. Furthermore, address and order data are collected and processed for the customer's own marketing purposes. Note: The customer can object to the use of his data for marketing purposes at any time by notifying CUORE or withdrawing his consent.

Web Tracking, on this website information about the surfing behaviour of website visitors is collected and stored for marketing purposes. This data is stored on the customer's computer by means of so-called "cookie" text files and allows us to analyse the surfing behaviour. Under no circumstances can the data be used to personally identify the visitor to this website. The data collected will only be used to improve the offer. It will not be used or passed on to third parties in any other way. The customer can object to the completely anonymous analysis of his surfing behaviour.

This website uses Google Analytics, a web analysis service provided by Google Inc., to help the website analyze how users use the site. The information generated by the use of Google Analytics about the use of this website (including the IP address) will be transmitted to and stored by Google on servers in the United States. Google will only use this information to analyse the use of the website by creating anonymised evaluations and graphics on the number of visits, number of pages accessed per user, etc. Google will not use this information for any other purpose than to analyse the use of the website. We use these exclusively for the purposes of our own market research and above all for the optimisation and design of our websites in line with requirements. More information about the technology used by Google: http://www.google.com/analytics

Our websites use plugins from the Facebook.com network (http://www.facebook.com) operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304 USA ("Facebook"). These plugins are recognizable by the Facebook logo or an appropriate addition. If you access a page with one of these plugins, this plugin creates a direct connection between your browser and the pages on Facebook. Since this transmission is directly lost, we are not aware of the data transmitted. The fact that you have called up the corresponding page is transmitted here. If you are logged in to Facebook at the same time, this information is assigned to your Facebook account and can therefore be linked to a person. The same applies, of course, if you use the plugins (I like them) or make comments. If you wish to avoid direct data transfer to your Facebook account, we recommend that you only visit our pages as long as you are not logged into Facebook. For further information on the use and storage of your personal data by Facebook Inc., please visit http://www.facebook.com/policy.php

Infos, Datenauskünfte und Beschwerden bitte unter info@cuore.ch


8. Retention of title

The delivered goods remain the property of CUORE until full payment has been received.


9. Warranty

The customer is obliged to check the consignment immediately upon receipt for completeness and intactness. If the parcel is damaged, the customer must also complain directly to the carrier. If articles have material or manufacturing defects, the customer must immediately complain about these recognizable defects. Not immediately recognizable defects are to be indicated immediately after their discovery. The legal regulations apply. In the case of any type of defect, the customer shall initially be entitled to a remedy free of charge. CUORE has the right to rectify the defect or to exchange the article in whole or in part. If a defect is not remedied within a reasonable period of time, the customer shall be entitled to cancellation (annulment of the purchase) or reduction (reduction of the purchase price). In the event of an error in the price announcement or the product descriptions, CUORE shall not be bound by the incorrect information.


10. Choice of law, place of performance, place of jurisdiction

The contracting parties agree on Swiss law. The contract language is German. The place of jurisdiction shall be in accordance with the statutory provisions. The place of performance for all transactions shall be the registered office of the company.


11. Legal mentions

CUORE of Switzerland AG, Himmenreich 15, 9562 Märwil, SWITZERLAND, Tel.: +41 71 655 15 35, General manager: Juergen Sprich, Handelsregister des Kantons Thurgau CH-440.3.026.728-0, Mwst.-Nr. CHE-409.309.919

Errors and misprints excepted. Status March 2013

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